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Dedicated Cloud Support

Pricing / Plans

Dedicated Cloud Support

ITServerAdmin offer customizable cloud support plans to our customers. With our highly qualified cloud certified engineers, we are capable of providing 24/7 technical support and real-time critical cloud management.

An expert team will be there for your cloud servers round the clock and will manage everything that the server need. This is a premium plan where we handle right from basic Level 1 issues to more complex cloud administration critical task including escalations.

L1 Tech
$ 999  / / month / tech

Support

  • Team Coverage 24/7
  • Tech Coverage 8 Hours
  • HelpDesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
  • Escalations
  • Unlimited Number Of Tickets
  • Unlimited Number Of Instances
  • Response Time 30 Min
  • Resolution Time 8 Hours*
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
  • Setup Fee

Technical

  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
  • Expert Advice (cost saving)
  • Physical Server 2 Cloud Migration
  • DDoS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
  • DevOps
  • Research & Development

Enterprise Features

  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team

Privilege Club Features

  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support
L2 Tech
$ 1499  / / month / tech

Support

  • Team Coverage 24/7
  • Tech Coverage 8 Hours
  • HelpDesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
  • Escalations
  • Unlimited Number Of Tickets
  • Unlimited Number Of Instances
  • Response Time 30 Min
  • Resolution Time 8 Hours*
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
  • Setup Fee

Technical

  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
  • Expert Advice (cost saving)
  • Physical Server 2 Cloud Migration
  • DDoS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
  • DevOps
  • Research & Development

Enterprise Features

  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team

Privilege Club Features

  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support
L3 Tech
$ 1799  / / month / tech

Support

  • Team Coverage 24/7
  • Tech Coverage 8 Hours
  • HelpDesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
  • Escalations
  • Unlimited Number Of Tickets
  • Unlimited Number Of Instances
  • Response Time 30 Min
  • Resolution Time 8 Hours*
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
  • Setup Fee

Technical

  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
  • Expert Advice (cost saving)
  • Physical Server 2 Cloud Migration
  • DDoS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
  • DevOps
  • Research & Development

Enterprise Features

  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team

Privilege Club Features

  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support
Team Lead
$ 1999  / / month / tech

Support

  • Team Coverage 24/7
  • Tech Coverage 8 Hours
  • HelpDesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
  • Escalations
  • Unlimited Number Of Tickets
  • Unlimited Number Of Instances
  • Response Time 30 Min
  • Resolution Time 8 Hours*
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
  • Setup Fee

Technical

  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
  • Expert Advice (cost saving)
  • Physical Server 2 Cloud Migration
  • DDoS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
  • DevOps
  • Research & Development

Enterprise Features

  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team

Privilege Club Features

  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support
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